Managed Services

As your business relies more on its IT infrastructure, the infrastructure you have needs to work at peak performance or downtime could cost you the advantage over your competitors

Stay Focused on your Business

Most small and medium business today don’t have the time or the resources to properly support the network infrastructure that their business runs on, and they lack the tools for properly monitoring the network devices and technologies that have been implemented. On top of that, full network support can quickly turn into a runaway train when it comes to cost, especially when the business has multiple locations.

With Twisted Pear Networks as your Managed Services Provider (MSP), you’ll have a dedicated IT department working for you so you don’t have to worry what you’ll do if something were to happen to your equipment.

To help you hit the pillow every night with one less thing to worry about, we have a wide range of options for you to choose from when it comes to the cost incurred to properly monitor your network infrastructure. From A la carte (you choose the monitoring package) options to a professional license to monitor absolutely everything in your network.

Managed Services Available For


Cloud Databases
Cloud Servers
On-Premise Servers
Workstations
MAC
Anti-Virus
Disaster Recovery

Break/Fix Support Vs. Managed Services

Support Feature

Break/Fix Services

Managed Services

24/7/365 Support

On-Site & Remote Support by phone & email

Yes
Yes

Predictable, Fixed Monthly Fees

Fixed monthly fee for us to keep your network up and running, no matter what

Yes

Early Detection

Enterprise-level automation and monitoring for early remediation of issues

Yes

Regular Network Maintenance

Regular updates of software & security patches

Yes

Guaranteed Response Times

Response times backed by a comprehensive Service Level Agreement (SLA)

Yes

Monitored Anti-Virus

Proactive protection against viruses, worms, rootkits, Trojans, and other threats

Yes

Need a specific operating system or configuration?

Talk to us. We’ll make it happen!